Outdoor Visitation Guidelines

We Have Some Amazing News to Share!

We are so excited! The day has finally arrived! We are ready to welcome you back to Cold Spring Hills to visit with your loved ones. As per the guidelines set by the NYSDOH, on the day of your visit, you must present a negative COVID-19 test result taken within the last 7 days. Further details will be mailed to you which include all protocols to be adhered to in order to ensure a safe visit.

We are trying our best to accommodate all visitation requests received to date. In order to facilitate a smooth and safe visit, we are scheduling small groups in 8 sessions per day beginning Tuesday, September 22, 2020. Once all previous appointment requests received have been met, we will begin scheduling new visits as outlined on the Family Visitation Appointment Request Form. Due to the volume of requests anticipated and to ensure compliance of all NYSDOH guidelines, we cannot guarantee weekly scheduled visits. All visits will be held outdoors in the Sagamore entrance patio. In the event of inclement weather, visits will be moved indoors in the Adult Day Care. Special accommodations will be made for bed ridden residents as deemed medically necessary. For all confirmed visits, please arrive 20 minutes before your scheduled time for check-in and screening.

For your convenience, you may access a copy of the Request for Family Visitation Appointment Form on our website, www.coldspringcare.com. As we prepare for our grand re-opening next week, ALL appointments will be confirmed via email with the day and time of your visit. This date is subject to change if the facility experiences any positive COVID-19 cases between now and then. Please continue to utilize the hotline number, 516-699-5402, Option 1 for daily updates. If you have any further questions, please contact Michelle Russo at 516-622-7841.

Download the visitation request form here.