FAQs

I would like to take my loved one out for the day, where do I go to request this?

You can submit an out-on-pass request form directly on our website by hovering over the Contact option on the menu bar above and selecting Facility Forms in the drop-down.

Are you hiring?

Yes! We are always looking to hire talented individuals. Please click here to see our open positions.

How do I get a copy of my medical record?

You can submit the medical record request form directly on our website by hovering over the Contact option on the menu bar above and selecting Facility Forms in the drop-down.

I would like to sign up for the COVID-19 Vaccine or booster. Can I complete the consent form online?

Yes! You can submit the consent form directly on our website by hovering over the Contact option on the menu bar above and selecting Facility Forms in the drop-down.

My loved one has an appointment with (a doctor, PT) and I would like to be there, is this possible?

Absolutely! Please call our medical office coordinator to help facilitate this request. You can reach them at 516-622-7803

I would like to come for a visit to see if this is the right facility for my loved one, who do I contact?

We would love for you to visit our facility and see the amazing things we can offer for your loved one. Please contact our admissions team or concierge and they will be happy to assist you. You can reach them at 516-622-7729 or concierge@coldspringcare.com.

What types of services do you provide?

We have a wide variety of services offered at our facility including Skilled Rehabilitation, Nursing Care, Dementia Care, Dialysis, Ventilatory Care, Custodial Care, and more. You can see a list of all our services at https://www.coldspringcare.com/our-services

I am interested in placing my loved one in your facility, where can I get more information?

We would be delighted to share information about our facility with you. Please contact our admissions team or concierge and they will be happy to assist you. You can reach them at 516-622-7729 or concierge@coldspringcare.com.

What are your visiting hours?

We are open 24 hours a day 7 days a week. We suggest visiting when residents are typically awake and active between 9 am – 7 pm. You can find our visitation policy here.

What insurance does your facility accept?

We accept most major insurance companies including Medicare, Medicaid, Blue Cross Blue Shield, Agewell, Cigna, Elderplan, UnitedHealthcare, Wellcare, Emblem Health, and more. Please give us a call to verify insurance at 516-622-7729

I would like to volunteer; how do I apply?

Thank you for your interest in volunteering at Cold Spring Hills. Volunteers are an integral part of bringing the feeling of home to the nursing home and its residents. You can complete the application directly on our website by hovering over the Contact option on the menu bar above and selecting Volunteer in the drop-down.

We are looking for employment verification, who do we contact?

You can submit your request for employment verification to our Human Resources department by faxing the request to 516-921-3095.

How long are people typically in your facility?

It is hard to say how long someone will be at the facility. Our goal is to get people rehabilitated and back to their life outside the facility as quickly and safely as possible. Depending on why the person is admitted to the facility, their motivation and efforts, as well as any physical or mental setbacks will factor into the length of time the rehabilitation process will take. Most people are rehabilitated and back to their lives outside the facility within 2-3 weeks.

What doctors come to the facility to see people?

We have a wide variety of physicians available to see people at the facility. We are always looking to expand this list and provide further services at the facility. Currently, we have the following specialties visiting the facility regularly to see residents including:

Primary Care Physicians Nephrology

Audiology Neurology

Cardiology Psychology

Dentistry Psychiatry

Pulmonology Optometry

Urology Vascular Medicine / Wound Care

Infectious Diseases Physiatry

What is your resident's non-discrimination policy?

It is the policy of the facility that all individuals are treated equally regardless of their race, creed, color, national origin, age, sex, gender, sexual orientation, gender identity, gender expression, marital status, disability, alienage, genetic predisposition or carrier status, service in the armed forces, status as disabled or Vietnam era veteran, HIV or any other communicable disease status, or any basis protected by law. The facility will take positive action to affirmatively implement this policy and to guarantee continued adherence to the objectives of this program. Click here to download our policy.